This page details two methods of accessing your e-mail: Webmail and third party e-mail client. The Webmail interface allows you to access your e-mail through a browser (such as Microsoft's Internet Explorer or Mozilla's Firefox). A trouble shooting section is included, should you encounter problems setting up your e-mail.
Accessing Your E-Mail Via Webmail
Your e-mail can be accessed via a web browser by opening the page http://mail.yourdomain.com:8383. When prompted, enter your e-mail address in the username field, your password in the password field and click the login button. Once you have successfully logged on, you will be taken to a web page where you will be able read and send e-mails. The Webmail interface behaves in a similar way to MSN Hotmail or Yahoo Mail. If you have any problems using the Webmail interface, click on the Help icon in the top right hand corner of every Webmail page.
Accessing Your E-Mail Via A Third Party E-Mail Client
You will need to know the following information when setting up your third party e-mail client:
- Your incoming POP3 and outgoing SMTP mail servers are: mail.yourdomain.com (you should turn on SMTP authentication).
- Your username, or account name, is your full e-mail address: user@yourdomain.com.
- Your password (which is case sensitive).
You can find out more about specific third party e-mail clients by following the links below. For each e-mail client, the procedure for setting up an e-mail account is described. This procedure can be repeated as required to setup multiple e-mail addresses.
Troubleshooting
Do you have any of the following e-mail problems?
- Cannot connect, send, or receive e-mail
Try connecting to the Webmail interface. If you can login to Webmail, this proves that your e-mail address is properly set up on Riverside Internet's mail server.
- E-mail client prompts for your password
Check you have entered your password correctly and that you have added @yourdomain.com to the end of your account name.
- E-mail client can't send e-mail?
If you can receive e-mails, but can't send e-mails, then this is most likely because your Internet Service Provider (ISP) is blocking access to your outgoing SMTP server (mail.yourdomain.com). You should contact your ISP and ask them what outgoing SMTP server you should use to send e-mails.